Congratulations, freighter pilot! You have been accepted as a member of Red Frog Freight (RFF). Established in 2008, our mission is to provide fast and affordable delivery of freight within the contiguous high security (0.5 - 1.0) regions of New Eden. We are a well known and reputable freight service that serves as an important backbone company of EVE and we trust that you will do your best to keep it so.
Red Frog is one of the three main corporations that make up the Red Frog Alliance (Red-Frog). The corporations are:
We wish you success in your career as a Red Frog freighter pilot!
We are one of the behind-the-scenes backbones of EVE and we have built up a tremendous amount of goodwill and trust in our brand. We rely on you, our pilots, to keep that going. We don’t cheat, scam or grief. In short, anything that would reflect badly on us is unacceptable.
Red Frog Freight, and Black Frog Logistics are corporations with excellent reputations in New Eden. These reputations were earned by the outstanding players who work with us. While in general we allow you to do whatever you like in EVE, there are activities that we will not tolerate:
As for your behavior, we expect you show maturity and professionalism at all times. Don’t fly what you can’t afford to lose, and should you be destroyed, don’t smack-talk in ‘Local’ as it does not help. Vent your frustration in our private ‘RF Contracts’ channel instead.
Part of our professionalism is that we do not slag our competitors in public. We don’t trash talk them in their or our channels and communications; we don’t target their freighters and industrials for ganks; we do not send them trap contracts; we do not do anything that makes their lives more miserable than simply being better than they are at what we do already does.
When responding to inquiries from potential customers who are comparison shopping, be honest about our pricing, policies, and services; do not offer unauthorized discounts; and do not disparage the competition.
All contracts must be accepted through the Nearest Contract Finder – NCF. The NCF scans all customer contracts and flags issues such as Low Sec, No Collateral, Low Reward, etc. ALL Frogs are required to use the NCF at all times(*), because it protects us from mistakes, and many scams.
The contract finder is located at: https://red-frog.org
Enter this URL into your browser, and click the “Log In” button at the top right.
Enter your username and password, and click “remember me”, then click “login”
Assuming you have the correct username and password, you will see the following screen.
**Note** If you ever change you EvE Account password, as a security measure from CCP, all access tokens associated with that account will also be removed and thus you will need to re-add your character on this site. Also, NEVER use your actual game account password for any website, including this one.
Click on Red Frogs, towards the top left, and select “Nearest Contract Finder”.
It is worth noting that from the same menu, you can also access the Red Frog Freight Manual, which contains our procedures and other helpful information, and your White Frog Insurance History.
Sample WFI history.
Before proceeding, make sure your Contract Alt Is logged in, as the NCF will communicate with your in-game character.
Once you have the NCF open, you can enter either where your freighter is, or where you intend to move it, and the NCF will show you a list of contracts which start near your starting point, or end near your destination. You may also, if you wish, click the boxes to avoid contracts that go through known choke points, Niarja, Uedama, Palas or Isanamo.
You can also have the available contracts sub-sorted by Age, Distance, or Contract reward. Generally you should sort by Age to keep contracts from getting too old. See The Star Program. If you have constraints, such as limited hauling time, then the other sorts may be useful.
Note: We do not require contracts to be completed in any particular order though an honest effort should be used to minimize aging contracts.
When you have found a contract you want to haul, and which is not flagged for any problems, click on the yellow title, and the contract will open for your Contract Alt in game.
You can then accept it, and carry on with our usual procedures.
If you see a bad contract listed, please try to mention it in the “RF Contracts” channel so that any online Manager can reject it.
Here are some important rules and guidelines for Red Frog.
Failure to comply with these rules may result in a corp removal.
This list is not all-inclusive and common sense does apply.
We all know that Real Life comes first and problems do happen, but there is difference between last minute situations and deliberately accepting contracts, you can’t complete within 12 hours.
To further clarify on that, anytime contracts reaches 6 hours (or less) left in their completion time, management will get involved. We will place pilot in the log for late deliveries. This can happen once a month (last 30 days) without any negative repercussions, but more often occurrences of such situation (in last 30 days) will be a reason for a pilot removal, if no satisfying justification can be provided.
Should you happen to deliver your contract late you need to reimburse your reward to the client.
Consequences of delivering Rush Jobs late:
Customers commonly add more than the listed collateral value to a contract. For example, the customer may have us haul 5 billion isk (in Jita value) in implants and blueprints, but list only 1.5 billion isk in collateral. They do this for several reasons, most commonly being carelessness or unwillingness to pay black frog rates and guess that the risk of loss is in their favor.
You should run such Contracts, you are Covered by the White Frog Insurance!
However, if you feel that the difference is significant and you are uncomfortable hauling the contract, you may contact an Organization Manager or higher ASAP. You may need to use Discord if a Manager is not online. Be prepared to provide an eve appraisal link to the manager and inform them of the contract listed collateral. The manager makes the decision on whether or not you should proceed to hauling the contract. If you are unable to get a timely response, haul the contract.
Waiting for an answer is not an acceptable excuse for late deliveries.
If the manager deems the value as significant enough, he will provide direction on the cancelation of the contract. Under no circumstance, except by Manager direction should a contract be cancelled for undervalued reasons.
*Warning: It is always possible that the client will refuse to accept his goods back for the collateral issued so avoid seeking management intervention for small or irrelevant differences in value.
After delivery and only then, you may ask a contract manager to send Undervalued Contract message to the Client, informing him about the rates for such Service with Black Frog as well as the dangers of sending undervalued contracts via RFF.
Red Frog management will do the heavy lifting of contacting the customer.
Remember that most ganks are for in excess of 2 billion isk in cargo. Also, if you’re following all other Red Frog guidelines, a gank for a 1.5 billion isk contract that contains 2 billion isk in cargo would still be covered by White Frog Insurance, which will limit your exposure. Obviously we don’t want to be stupid, and customers would prefer that we deliver their cargo safely rather than take our collateral money, but there’s no reason to panic if you have a cargo that’s actually worth 1.7 billion isk.
Important: Never fail a contract without prior authorization from a manager.
Stacking contracts beyond 1.5 Billion collateral on board is not allowed and will result in a Corp removal.
You are allowed to carry more than one contract if the total combined collateral PLUS the contents of your cargo do not exceed 1.5 billion.
Corp removal is non-appealable even if pilot is caught for the first time.
As such, there are exemptions:
I. Black Frog pilots are exempt without any further requirements.
II. Red Frog pilots may earn the ability to stack by meeting the following requirements:
Additional Limitations when approved:
Should you meet all the above criteria and be interested in using stacking please EvE-Mail any of the Contract Managers.
If you are unable to find any of them online during your gaming hours, send a message or if possible, check Discord.
In your evemail state that you meet the above criteria and that you would like to obtain the Stacking Approval.
Stacking is allowed only after requesting AND receiving Stacking Approval.
After your approval is granted, you must maintain 5 starred contracts per month in order to keep your stacking privileges.
We are currently trying some new directions and opportunities in Red Frog to promote faster, safer, and increased service to customers. With that we have decided to allow deep space transport use with stringent guidelines and requirements.
Requirements are intentionally left to be difficult but reasonable to maintain acceptable balance between DST and Freighter pilots and to minimize losses. DST hauling is not for everyone.
Additionally, if you feel that you can just copy a zkillboard fit and straight jump every gate like you do with every other ship, then DST is not right for you.
This program is initial intended for advanced users.
A future (Not Yet implimented) benefit of the DST program is that it will introduce the ability for clients to issue contracts with up to 5 billion collateral and will pay out on a tiered pricing level. This pricing will automatically be applied to all contracts 60,000 m3 and below.
*Hauling in any ship other than a freighter is not allowed and will result in Corp removal unless authorized to use a Deep Space Transport (DST).
Requirements to be allowed DST use are:
*Note: Unlike stacking, being a member of Black Frog Logistics DOES NOT automatically qualify you for Deep Space transport use
Armor DST (Required):
Shield DST (Required):
*A large portion of the skills should already be trained on a proper freighter pilot
*If you were to roll a brand new character, the Minimum Basic skill plan is 4,040,041 skillpoints, which would take 8 injectors or 93.5 days to train without implants or a proper skill remap.
With +3 implants and a remap of Max intelligence and +4 perception, training time would be 21 days less training for a total of 72 days.
*If you were to roll a brand new character using the strongly recommend plan with optional skills, it would take 6,646,532 SP or 15 injectors or 154 days. With +3 implants and a proper remap, it would take 114 days.
Below are rules and guidelines for DST use not already covered above. Failure to meet these will result in termination from the program and possible corp removal.
Scouting to get a sense of the danger in critical systems is important, even in hisec. Using your Red Frog alt in a shuttle, you can quickly scout ahead of your hauling alt and divert if you sense danger.
To maximize your chances of seeing gank fleets, it’s important that you not only check gates, but also check Local chat. A common tactic of gank fleets is to park somewhere off the gates, or even in a station, while a scout looks for viable targets.
It is highly suggested that you copy alliances and corporation Contacts to all of your Freighter Alts.
It will help make the gankers more visible to you in Local.
Finally, we do not reject contracts from hostile alliances. The only reason to list them with negative standings is to to make them more visible in a system, so you can avoid their gank fleets. Red Frog Freight still treats all of these alliances with professionalism and courtesy, and Red Frog management will not tolerate anything less.
You may defend yourself against a gank using non-Red Frog alts, or friends coming to your rescue, but do not shoot using your Red Frog alt. Red Frog does not ever engage in PVP and this act will have you removed from corp.
Finally, if you see something, let everyone know about it in #intel on Discord. All eyes open helps everyone in the corporation avoid losses. Black Frog pilots in particular need all eyes open, because their cargos are large enough that they’re profitable gank targets and they can’t really minimize that risk, in addition to not having WFI, which increases their risk considerably.
Webbing your freighter when done properly can significantly speed up your trips and reduce your align time and even allow “Instant Warp”. However, it requires some training and preparation.
It is possible to use a webber on an out-of-corp freighter. To do this, use the dueling mechanic as outlined below.
Safety warning: We recommend leaving your safety set at green when attempting to web. This will prevent you from accidentally targeting and webbing the wrong ship and getting yourself Concorded. You can web your own in-corp freighter with your safety on green.
The mechanics are (assuming same-corp or duel engaged):
If you do it right, your freighter will immediately enter warp, perhaps even moving sideways, which is always entertaining to see.
When you undock from a station, your freighter exits the station already moving. Your natural reaction is to go ahead and warp to a gate and jump through. But if you try to web yourself to speed up your warp in this configuration, you will find that the web only slows down the freighter; it doesn’t launch it into warp. The reason is orientation: When in motion, Eve keeps track of your freighter’s orientation and so your freighter needs to align to the gate. Webbing doesn’t help this.
The solution: Stop your freighter (CTRL-Space) when you undock, and once it gets to very low speed (1-5m/sec) start your warp, and then web your freighter normally. You should zip into warp as usual.
Gankers often alternate techniques for trapping your freighter including but not limited to “suicide scrams”, ganking the webber first, and jamming webbers to buy time for bumpers to arrive.
It is recommended to not always rely on fragile or long range webbing ships such as a Hyena for webbing. A single thrasher can usually alpha a Hyena in addition to it not necessarily being able to web across regional gates.
Simple defensive tactics for this are to keep the webber a system ahead of freighter so that it can warp to a celestial and back to the freighter while the freighter still has gate cloak so that you are guaranteed to be on top of the freighter, thus mitigating regional gate risks.
Additionally its recommended to consider a somewhat bulkier ship that can still balance speed and basic defense while minimizing costs to aid in the webber surviving anti-web attempts and not cost enough to warrant being a primary target itself.
If you plan to use any additional Freighter Pilots they must be registered:
If you would like to change your Contract Alt:
The Star Points program was created to reward pilots who accept older contracts.
On the Nearest Contract Finder page, yellow stars are assigned to the oldest 10% of outstanding contracts, with a minimum age of 12 hours, since the last API refresh. When you take one of these contracts, you’ll get a star, which will reduce the WFI tax paid on the contract by 15% of the contract value - if the current WFI rate is 10% or less, you will be paid a bonus of 5% into your WFI wallet. (Tips do not get included on WFI payout).
When you complete a starred contract, on the next API update (typically 15 minutes or less) your web wallet is credited 5% of the base calculated contract reward.
It is thus theoretically possible to never have to pay in to WFI balance.
Any time stars are taken, new ones are added to take their place after the next API refresh. Again, this is based on oldest 10% of outstanding or # of contracts > 12 hours old, whichever is less.
The star program is also used as the basis for allowing stacking of contracts.
You can check both the status of how many stars you have completed on the RFF Monthly Stats Page
White Frog Insurance is a program created in November, 2012 in response to an increasing number of freighter ganks and losses. It helps spread the risk among every pilot, so that a new or low-on-funds pilot doesn’t have to leave Red Frog and give up hauling when ganks happen.
Participation is mandatory. Without enough pilots participating, the program can’t generate the necessary revenue to cover ganks when they happen.
The price of the insurance is a percentage of your total Red Frog rewards. The percentage varies based on corporate loss history, and is announced via corporate Evemail or on the Nearest Contract Finder page. Historically, it has varied between 5% and 15% per month.
The insurance plan covers:
If a Frog has in-game platinum insurance:
The insurance plan does NOT cover ganks in which you have:
Also, even if a gank is otherwise covered, you will not be paid for implants lost if you get podded.
So, if you lose a freighter and you’re carrying a 700mil contract, you will receive:
To be eligible to receive payment, you must:
Red Frog management and program administrators reserve the right to deny payment on ganks where the pilot is out of compliance with Red Frog hauling guidelines.
Premium payments must be made from your Red Frog alt in advance to White Frog Insurance.
Warning: This program is not optional. Your participation is a requirement of your continuing to contract with Red Frog Freight. Failure to pay, but continuing to haul, will result in your being booted from Red Frog Freight, at management’s discretion. We raised prices so the difference comes from the customer, not from you, but you must participate.
Important: Management reserves the right to modify the program as the need arises and as our experience with it grows. Your feedback is welcome!
Your current balance with White Frog is visible in Nearest Contract Finder from your contract alt with the Red Frog website.
To create a positive balance, give money to White Frog Insurance from your contract alt. The balance shown in Nearest Contract Finder will update within approximately 30 minutes, automatically. There is no minimum deposit; however, you’ll want to deposit enough money to keep you going for a while. Deposit as often as you need, as your financial ability dictates. Just keep your balance positive.
As you run contracts, the White Frog Insurance fee will be deducted from your balance. The balance will be updated as you run contracts, so you have only to keep a positive balance to stay covered. At this time, White Frog Insurance payments are not refundable, but are carried over from one month to the next.
A note about the delay: There may be a delay of as much as a half hour before NCF updates when you deposit money with White Frog. However, if an issue arises where the website says you’re negative, but you pay and then get ganked, you are covered. When a question arises, the timestamp on the White Frog Insurance corporate wallet showing your transfer will control.
Coverage and negative balances: It’s theoretically possible you will accept a contract and it will send you into a negative wallet balance. If this happens, you are covered if the negative is less than 2 million isk. Note that having a negative balance on your White Frog Insurance account can delay payment on your claim, so please make sure to keep it positive to avoid problems!
Withdrawals: If leaving corp or trasnferring CA, you can now ask to get your balance back. Just send a mail to Switch Hekki and ask for your balance. For the webwallet to work, we can only send it back to the owning character.
Citadels are easy to scam with, as docking permissions can be revoked at any time. Although Red Frog does service citadels, this carries a risk of being unable to complete the contract and losing your collateral.
Some citadel contracts are considered 'safe', and are marked with a green 'insured' label on the NCF. Before accepting such a contract, check for docking rights on both your CA and FA - if both are present at the time you accept the contract, subsequently having the citadel closed while the contract is being hauled, under the normal rules, will let you have a WFI payout.
Any non-insured citadel contract may be taken, but realise it is at your risk so it is suggested you only do this where you are confident, having investigated the citadels and issuer, that it is not a scam.
As with other things, do not fail a citadel scam contract before discussing with a Director.
Ganks happen to Red Frogs just like they happen to everyone else. If you fly long enough in Red Frog, chances are non-zero that it will happen to you. How we respond to ganks is one of the things that sets us apart from other courier contractors, and how you respond to your own gank will say a lot about you.
First and foremost, don’t panic. Ganks are a part of life in Eve, and in the end, this really is just a game. Red Frog pilots are happy to commiserate, and have been known to offer help to pilots in the form of loans and replacement freighters at less-than-market pricing. Your behavior when it happens will influence how much other pilots are willing to help you, so be professional and courteous!
Also, while the temptation to trash talk in Local is great, do not do this. For your ganker, this is business; trash talk will only encourage them to redlist your pilot and do it again.
Next, secure your freighter pilot. It’s way more important to avoid getting podkilled than it is to worry about customer service in the moment. Don’t lose your implants or clone if you can avoid it.
Once your freighter pilot is secure and you’ve calmed down and complained some in RF Contracts, here is what you do:
If you are unable to get a new freighter immediately, and you have accepted contracts that you have not moved, do not fail them. Instead, work with other pilots in RF Contracts and with Red Frog management to coordinate delivery. If you think a contract may go overdue, ask management to contact the client and let them know that you’ve suffered a gank and lost your freighter, that their package was not lost, and that you are working with other pilots to arrange delivery for them.
Filing Your White Frog Claim
Copy-Paste this template into your Evemail, then follow the info below to complete it:
Send to: “Which Frog”,“Switch Hekki”, “Chiyachan” and “Nasantha”
This is White Frog Claim submitted for payment.
Link to the in game kill mail:
(Select it in game, drag and drop into this field, after copying the template into your new Evemail message)
Link to the lost Contract:
(make sure it is failed before sending out the Claim!) (if empty on the way to Contract, state “Empty” and fill out the Comments/Notes section)
CONCORD Payment Amount:
(available in the Notifications Section in your Evemail: “RefID: 1018595015320 Your friendly insurance company has transferred ...”)
Client Mail Confirmation: I confirm the contract has been failed and an OM+ has notified the client.
Comments/Notes: (Any additional Info, fill in if you were ganked empty on a way to pick up your Contract)
I certify that the above information is true and correct. I understand that I will be subject to disciplinary action should the above information be proved false.
The template contains these summarized details:
White Frog management will investigate and process your claim and contact you about either payment information, reason(s) for denial of your claim, or requests for further information and clarification. We suggest you wait a bit before buying a new freighter, you will most likely receive one via contract to replace your old one. (Else you can always resell that one)
Example, properly filled WFI Claim: *Note: Disregard the CREST Link information listed below. These are no longer required.
You become inactive if you don’t complete a contract for 30 days. This is done for security reasons, as the account could have been sold without having dropped corp (per CCP rules), or the account could have been hacked. If you ever find yourself out of corp, just EVEmail a director for instructions in getting back in.
There are several medals that you can earn within RFF.
For hauling, we have medals for the completion of:
100 contract- Red Frog Freight Badge of Hauling
1000 contracts- badge of Proficient Hauling
5000 contracts- badge of Advanced Hauling
10,000 contracts- badge of Master Hauling
1000 Star contracts- The Janitor Badge
3000 Star Contracts- The Custodian Badge
7000 Star contracts- Unnammed as of yet
Every month, there’s a Contract, Jump and Star master award to the pilot with the highest in each category.
Additionally, there are special category medals as well. They are:
Medal of Ethereal Attention- This medal is awarded to those members of Red Frog Freight who have devoted their time towards both pilots and clients in need of help, actively joining Corporation’s chat channels, offering support or helping Red Frog Freight in any other manner that improved and served the whole community.
Service Star of Excellence: This medal is awarded to those Management Members of Red Frog Freight who have devoted the enormous amount of time towards day to day running of the corporation, creating corporation tools, inventing ways from which all members can benefit or whose ideas improved and enhanced existing solutions. It is awarded to staff members who serve for an extended time with above average activity and dedication.
Star of the Fanfest Donor: This medal is awarded in recognition of those Frogs who have provided funds, items or help during Red Frog Freight’s Fanfest events.
Resolute Star of Courage First Class: Awarded to those brave pilots, who completed multiple contracts during the duration of Burn Jita, including multiple runs to and from Jita system itself
Resolute Star of Courage Second Class: Awarded to those brave pilots, who completed multiple contracts during the duration of Burn Jita
Medal of the Phoenix: Awarded to those unfortunate enough to get ganked while hauling for Red Frog. Despite this fact, the pilot returned to their hauling duties.
If you qualify for any of the above rewards, but have not yet been recognized, just send a reminder note to Bella Mingo or the current Awards Manager and they’ll take care of you.
Each year we also bestow a unique medal on the Contract Master of the Year.
Channel “RF Freight”
Red Frog Freight customer relations are nurtured in the ’RF Freight’ channel, via convos and on the Red Frog Freight thread on the EVE Forums (mostly used for advertising).
This is where you may freely talk to customers. This is a public channel so please only talk on your Contract Alt. If you are asked a question you do not know the answer to, then ask that question in the following channel.
Channel “RF Contracts”
This is the in corp channel where yu may freely discuss questions, contact Contract Managers, or just vent when you are having a bad day. This should be your normal chat channel.
This channel is where potential recruits should be directed and told to read the Message of the Day. This is a public channel so please only talk on your Contract Alt.
Default in game Corp channel. Do not talk in this channel
Default in game alliance channel. Do not talk in this channel
Channel “Black Frog”
Low/null-sec requests should be directed to Black Frog Logistics in channel ‘Black Frog.’
This is the public chat channel for Black Frog. If a customer has questions and you know the answer, you may talk with them but if a Black Frog pilot joins in, allow them to take the lead.
If noone is avaiable, customers may contact “Lyn Fel” via eve mail.
We have a discord group located at https://discord.gg/876QTeB This functions the same way as Teamspeak but for out of game chat and is becoming increasingly popular.
Note: Due to the nature of how discord works, be mindful that even if you change your nickname, the actual user name is still viewable. This can create issues if you have other EvE Discord groups and concealing your other names is a concern.
Evepraisal can be helpful in determining the real market value of the cargo you are transporting.
It accepts a copy-paste from your cargo window, however the display needs to be set to list first. Copy-paste won’t work should your view be set to Icons (default view).
How to use evepraisal:
Black Frog Logistics is always on the lookout for qualified pilots to join our ranks. The basic requirements are as follows:
Note: Before you do any Null-sec jobs you will want to train your cyno/contract alt for an interceptor (Ares or Malediction are best) in order to be able to move your cyno through bubbled gates. You will be limited to Lowsec until you do.
Once you meet the minimum requirements listed above, send an EVEmail to CEO Lyn Fel with the subject line APPLICATION [Contract Alt Name]
In the body of your email, please tell me the following:
In addition to the above, I will look at:
Qualifying applicants are hired as needed in the order their applications were received.
Contact Lyn Fel if you have any questions about the above, or if you would simply like to learn more about Black Frog Logistics.
Freighter Cargo Sizes
Using 2 x Expanded Cargohold II:
|Freighter||Level I||Level II||Level III||Level IV||Level V|
|Fenrir (Minmatar)||742,504 m3||777,861 m3||813,218 m3||848,576 m3||883,933 m3|
|Providence (Amarr)||742,504 m3||777,861 m3||813,218 m3||848,576 m3||883,933 m3|
|Obelisk (Gallente)||751,083 m3||768,802 m3||822,566 m3||858,330 m3||894,093 m3|
|Charon (Caldari)||793,711 m3||831,507 m3||869,302 m3||907,098 m3||944,894 m3|
Jump Freighter Cargo Sizes
Using 3 x Expanded Cargohold II:
|Jump Freighter||Level IV||Level V||Level V w/ ORE Cargos|
|Nomad (Minmatar)||328,311 m3||341,990 m3||354,204 m3|
|Ark (Amarr)||335,772 m3||349,763 m3||362,245 m3|
|Anshar (Gallente)||341,990 m3||356,240 m3||386,404 m3|
|Rhea (Caldari)||358,157 m3||373,080 m3||386,404 m3|
Note: Even with level 5 skills, 320,000 m3 cannot be achieved in any Jump Freighter with only 2 Expanded Cargohold IIs.
Freighter EHP with and Without Command Bursts
The below tables are Pyfa Calculations of a max character with no implants using each Freighter and shows resulting EHP vs various ammo types. It will also show the effects of command bursts provided by a Loki (Shield + Armor + Skirmish bursts).
This is was a personalized project but you may find valuable information with it (including possible webber alt ideas)
Note that this is for both Freighter and Jump Freighters, and that the info of each type is laid out differently but gives same basic info. Not all tabs are complete for JF such as Hull HP with various Expanded Cargoholds
*Note: If unable to view the images in full, readable size, you may click the attached image link at bottom of page
Jump Freighter Table