faq

Welcome to Red Frog Freight!

 

 

Short Version:  Use the trip calculator! Put in your start and end systems and follow the instructions!

 

Q1: Can you haul my stuff?

 

A: Yes! You can cut this short by going straight to the trip calculator. Otherwise, keep reading .

 

Q2: How much does it cost?

 

A: The trip calculator will calculate this for you. The contracts must be made out to Red Frog Freight as a private courier contract.

 

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

 

Q3: Are there any restrictions?

 

A: Yes. EVE is a cold, harsh place so we had to implement certain restrictions on our trips:

 

1. Hisec ONLY. For losec/nosec work Black Frog Logistics: Channel Black Frog 

2. Max 1 Billion collateral per trip. For higher collateral work Blue Frog Freight: Channel Blue Frog 

 

3. Max 845k m3 volume per trip.

 

4. Minimum 3 days expiration and 1 day completion. Under holidays etc, minimum expiration can be set to 7 days. Our trip calculator will let you know

 

The 1 billion collateral is because that is just below the profitability threshold of hisec suicide gank fleets. The 845k m3 volume limit is because it can be handled by a Fenrir pilot with freighter 4 (freighter 5 takes forever to train and few people do it). We only work in hisec because losec/nosec is instant death to a lone freighter pilot.

 

You can cut this short by going straight to the trip calculator. Otherwise, keep readingsk5nmal.

 

Q4mmlk: How much collateral should I put on the contract?

 

  1. A: Put an amount equal to or greater than the value of the cargo in the contract. Do NOT put an amount that is less than the value of the items in the contract. The purpose of the collateral is to secure your cargo against destruction or theft. If you put an amount that is less than the value of the cargo, you run the risk that an unscrupulous pilotko#? or a suicide ganker will take the items. It is possible for a pilot to look inside a package and see what it contains, even if it is in a can. Please protect your valuables by setting an accurate collateral. 

 

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

 

Q5: How do I set the contract up?

A: Follow these instructions: 

  1. Right-click on the items to be moved and select Create Contract.
  2. Under Contract6 Type, select Courier.
  3. Under Availabilikklkkqlpty, select Private.
  4. Type Red Frog Freight into the name field. 
  5. Click Next. This page shows a list of the items to be contracted. If you want to add things or remove things from the list, check or uncheck the boxes. If you need to split stacks, you can do it on this list by right-clicking. Check that volume is equal to or lower than 845,000 m3
  6. Click Next
  7. In the Ship To field, enter the delivery station.  If you don't know the exact station name, you can type in a name and click the Search button to select it from a list.  
  8. In the Reward field, enter the calculated reward from the trip calculator.  
  9. Put in a collateral amount that is equal to or greater than the value of your goods (see Q4). 
  10. Set the expiration to 3 days (7 during special occasions, for example holidays) and the completion to 1 day. Add any messages you like in description.
  11. Click Next
  12. Make sure that all of the restrictions in Q3 are satisfied. Double-check your collateral. If everything checks out okay, click Finish. If it isn't, click Previous and make your corrections.

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

Q6: What about assembled or rigged ships and cans?

A: Assembled or rigged ships:Yes. Cans: Preferrably no. We can ship assembled or rigged ships as long as they meet all of the other restrictions regarding volume and collateral. Assembled ships in courier contracts retain their insurance. We appreciate if containers are avoided as much as possible, as it increases the handling time of the contracts (due to the impossibility of forwarding these types of contracts to our out-of-corp freighter pilots). There is no need to use containers if the number of stacks of items are 200 or less. If you for some reason have to move a container, it will help us if you let us know in the description field of the contract.

 

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

Q7: Can you move a freighter for me?


A: Sometimes, yes. Ask in RF Freight if there are someone available for this. Not all our pilots are able or willing to do this, as it depends on the freighter skill the pilot has, and the available collateral.
To move a freighter, you will have to set up an exchange contract with the pilot willing to do the job. In the description field, you must put the station name you want the freighter delivered to. When the pilot has completed the job, the pilot will set up an exchange contract back to you. In general we request that the collateral should be maximum 90% of the Jita sell price. The reward will be added to the exchange contract the pilot sets up to you (collateral + reward). For regular freighters, the reward is equal to what the trip calculator says for the distance.

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

Q8: How long will it take? 

 

A: Most of the time, we deliver contracts in 24 hours or less. Often we do it much faster, but we can't guarantee that. During periods with extremely large queues (Kraken), it may frequently take up to 48 hours. During Chtulhu, some contracts may take more than 48 hours to complete. You can get more information about our completion time statistics by looking at our service status page. See Q13 for information about how we prioritize pickups.

 

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

 

Q9: Do you do rush jobs?

 

A: Yes! Red Frog Freight now offers a rush delivery option. Click the “Rush” link from the regular trip calculator to get a quotation and further instructions, or go to http://red-frog.org/rush.php directly.  

 

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

   

Q10: Will you do my math for me?

 

A: Ryomanni already has! The trip calculator will calculate the price for you and give you complete instructions for setting up the contract. 

 

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

 

Q11: How do I setup a trip with multiple pickup stations?

 

A: In July 2012 the multi-pickup service was discontinued. You can use the standard trip calculator to create individual courier contracts. 

Q12: What do the levels on the Queue really mean?

 

A: They are a rough indicator of how many total contracts are in the queue. It doesn't tell you much about wait times, but it should give you an idea of how busy we are overall. The less busy we are the more likely we'll get to your contract quickly. See Q13 for more information about how we work the queue.

 

Queue Status and number of contracts outstanding: 

We now have a new, online queue indicator as well:

Figure. Sample of our queue indicator, actual numbers will vary

It is visible from our trip calculator, and gives you more up to date information than what we are capable of doing in the channel. The numbers are updated once per 15 minutes, and shows how many contracts we have outstanding and in progress at any given time.

 

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

 

Q13: How do you prioritize contracts?

 

A: We try to handle the oldest contracts first. However, we try to handle the whole queue as efficiently as we can. That means we look to see where the oldest contract is located and then try find a contract or set of contracts that will take us closer to the oldest contract. If there aren't any, a pilot might simply take the next closest one if they are too far away from the oldest. That's because long AFK trips take several hours, and its better for the overall queue to clear as many contracts as possible in the shortest amount of time.

 

Here are some very general things that affect how we work the queue, but they are not guarantees of any kind:

 

1. The majority of contracts go into or out of Jita, which means Jita outbound contracts tend to get picked up more quickly.

 

2. Jita outbound contracts to other hub systems or to systems along the main trade routes (i.e. routes from hubs to Jita) tend to get picked up more quickly.

 

3. Contracts that are close to Jita, hub systems, and the main trade routes tend to get picked up more quickly.  

 

4. Red Frog pilots love round trips. These are picked up pretty quickly.

 

5. Large numbers of very long-distance, one-way trips to out-of-the-way systems (e.g. Jita to Zinkon) tend to take a little longer to complete as a group. This is because after the delivery the pilot is in the middle of nowhere and there aren't any other nearby contracts for the return trip.

 

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

Q14: How are donations to Red Frog Freight handled?

A: Donations can be issued as part of a contract reward, by setting the reward on the contract higher than the reward shown in the trip calculator, a donation can be given directly to a pilot via the give money option, or it can be given to the corporation Red Frog Freight. Donations given over contracts, or directly to pilots are called tips, and are kept by the pilots, unless it is clear that a typo in the reward has been made.

From November 1st, 2011, we started a new bonus scheme for our pilots. All donations received to corp (both internal and external donations) will be distributed to pilots, based on points they receive for doing the oldest contracts in the queue. This is a way you as a customer can influence the age of the queue by providing donations to the bonus-pool that gets distributed at the end of each month.

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

 

Q15: I have X million m3 of mixed minerals to move Y jumps. How can I set up my trips to minimize my costs?

 

A: You're in luck! The Optimal Mineral Calculator can do it for you! You can make a copy for yourself, or just change the numbers in the yellow cells.

 

If you haven't used the trip calculator already, now is the time. The remaining information is not directly related to pricing or courier contracts.

Q16: I don't have enough contract slots! How can I increase the number of contract slots?

A: If you do not need to set up more than a couple of contracts, training contracting (requires social I) to level 1 should do. For each level of contracting, the number of contract slots increase by 4 to a maximum of 21. You can also set up contracts to us through one or more alts. If you need to set up massive amounts of contracts, we recommend doing it from a corp (you will have to have an office at the pickup location or the goods must be in the delivery hangar).

The skill you want trained to do contracts from your corporation is corporation contracting (requires contracting IV). For each level of corporation contracting, the amount of contracts you can set up from your corporation increases by 10 to a maximum of 60. Since your goods will appear in the delivery hangar and not your personal hangar, it is imperative that you either trust those in your corp with access to the delivery hangar or that you use your own, personal corporation to set them up.

 

Q17: You picked up my contract, but now it is expired/overdue/failed. What's going on?

A: This happens very rarely, but it can occur from time to time. Contracts will go overdue if the pilot has used more time than the completion time set in the contract.  The pilot can still complete the contract, even if it is overdue. Contracts will only show as failed if the pilot has clicked the fail button on the contract.

If a pilot knows in advance that he won't complete the contract before the completion time runs out, then he will contact the client and explain. If you have not been contacted by the pilot and the pilot is not online, contact one of the directors of Red Frog Investments (Locin Weeda, Ryomanni) or Red Frog Freight (Yet Another WeEda, Red Frog Rufen, ).  There are many reasons a contract might go overdue: the pilot forgot to hit the 'Complete' button on the contract before he logged off, real life issues, internet connection problems, or a suicide gank. If you contact one of the directors, he can investigate and help you resolve the situation. 

If the contract is overdue, the pilot has not contacted you, and the directors were not able to help you resolve the issue to your satisfaction, you can claim the collateral. When the pilot comes online, he will set up an item exchange contract with the collateral as the price of your package. Delivery fees are waived. 

If a contract is failed (which happens very rarely), it may be due to a suicide gank, a misclick or in the worst case scenario, a theft. A director may help you investigate what happened. In the case of a misclick, the pilot will attempt to contract the contents back at a location of your choice, for the price of the collateral. Delivery fees are waived. In the two other cases, you will only receive the collateral you put on the contract (see Q4). The collateral is paid out the moment the pilot clicks on the fail button. Please contact a director if you are unsure about why one of our pilots have contracted goods to you. 

Q18: You have not picked up my contract, and it has now expired? What is going on?

A: When a contract that has not been picked up shows as expired, it means the contract did not get picked up in time by one of our pilots. 

 

If you follow the recommended expiration times on our site, this will usually not be a problem. When a contract has been in our queue longer than the expiration time set by the client, Red Frog Freight are not allowed to claim the contract anymore. If this is the case, you should delete the contract and decide whether you want to set the goods up again as a new contract or not.  When you delete a contract set up by you personally, the goods will return to your hangar. If you delete a contract you have set up on behalf of your corporation, it will return to the delivery hangar.

  

Q19: Do you have a mailing list?

 

A: Yes. The mailing list is called RF Freight. We post notifications about war decs, reduced service, new prices, updates to our website, and other news. Queue status changes are only posted in our channel, not to the mailing list. When you join the mailing list you get a welcome mail with the links to this FAQ, our trip calculator, and our Eve-O thread.

Q20: YARR!! We're pirates! Give us your ISK or we'll kill all your freighters!

 

A: Yawn. We have been wardecced many, many times, and it has little to no effect on our ability to operate. All branches of Red-Frog use low-skilled contract alts inside corp, combined with out-of-corp freighter alts.  At most you will be able to pad your killboard with some low-skilled alts in rookie-ships. See Q21

Q21: How do you manage to operate during wars?

 

A: As in peace, we use out-of-corp freighter pilots. An in-corp alt accepts contracts and then passes them to the out-of-corp pilot. The out-of-corp pilot transports them and then passes them back to the in-corp alt who completes them. 

 

Q22: We suspect Red Frog Freight is moving goods stolen from us by a corp thief. Can we get the goods back?

A: No, most likely not. While we do feel sympathy  for your loss,  we are not going spend time to investigate claims about theft or other criminal activities. As long as a contract is set up according to our terms of service, we will do the utmost to deliver the contract as agreed when we accepted the contract. 

Q23: How much business do you get?

 

A: A lot! This year we have completed up to 23,000 courier contracts per month. For up-to-date statistics, check out http://red-frog.org/status.php

 

Q24: How many freighter pilots do you have?

 

A: It varies from day to day. Typically we have 60 to 80 active during a 24-hour period. During a period of one week, we have around 100-150 pilots active. The total number of members who can fly a freighter is much larger (200+ or so), but many are busy with other industrial and RL pursuits.

 

Q25: Are you recruiting?

 

A: Check channel Profit and our recruitment page. We will post whether or not recruitment is open.  You must meet our minimum requirements to be considered for recruitment as a freighter pilot. 

Minimum requirements:

Please keep recruitment chat out of the RF Freight channel.  The m@gic word is weinerschnitzel.

faq

Welcome to Red Frog Freight!

 

 

Short Version:  Use the trip calculator! Put in your start and end systems and follow the instructions!

 

Q1: Can you haul my stuff?

 

A: Yes! You can cut this short by going straight to the trip calculator. Otherwise, keep reading .

 

Q2: How much does it cost?

 

A: The trip calculator will calculate this for you. The contracts must be made out to Red Frog Freight as a private courier contract.

 

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

 

Q3: Are there any restrictions?

 

A: Yes. EVE is a cold, harsh place so we had to implement certain restrictions on our trips:

 

1. Hisec ONLY. For losec/nosec work Black Frog Logistics: Channel Black Frog 

2. Max 1 Billion collateral per trip. For higher collateral work Blue Frog Freight: Channel Blue Frog 

 

3. Max 845k m3 volume per trip.

 

4. Minimum 3 days expiration and 1 day completion. Under holidays etc, minimum expiration can be set to 7 days. Our trip calculator will let you know

 

The 1 billion collateral is because that is just below the profitability threshold of hisec suicide gank fleets. The 845k m3 volume limit is because it can be handled by a Fenrir pilot with freighter 4 (freighter 5 takes forever to train and few people do it). We only work in hisec because losec/nosec is instant death to a lone freighter pilot.

 

You can cut this short by going straight to the trip calculator. Otherwise, keep readingsk5nmal.

 

Q4mmlk: How much collateral should I put on the contract?

 

  1. A: Put an amount equal to or greater than the value of the cargo in the contract. Do NOT put an amount that is less than the value of the items in the contract. The purpose of the collateral is to secure your cargo against destruction or theft. If you put an amount that is less than the value of the cargo, you run the risk that an unscrupulous pilotko#? or a suicide ganker will take the items. It is possible for a pilot to look inside a package and see what it contains, even if it is in a can. Please protect your valuables by setting an accurate collateral. 

 

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

 

Q5: How do I set the contract up?

A: Follow these instructions: 

  1. Right-click on the items to be moved and select Create Contract.
  2. Under Contract6 Type, select Courier.
  3. Under Availabilikklkkqlpty, select Private.
  4. Type Red Frog Freight into the name field. 
  5. Click Next. This page shows a list of the items to be contracted. If you want to add things or remove things from the list, check or uncheck the boxes. If you need to split stacks, you can do it on this list by right-clicking. Check that volume is equal to or lower than 845,000 m3
  6. Click Next
  7. In the Ship To field, enter the delivery station.  If you don't know the exact station name, you can type in a name and click the Search button to select it from a list.  
  8. In the Reward field, enter the calculated reward from the trip calculator.  
  9. Put in a collateral amount that is equal to or greater than the value of your goods (see Q4). 
  10. Set the expiration to 3 days (7 during special occasions, for example holidays) and the completion to 1 day. Add any messages you like in description.
  11. Click Next
  12. Make sure that all of the restrictions in Q3 are satisfied. Double-check your collateral. If everything checks out okay, click Finish. If it isn't, click Previous and make your corrections.

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

Q6: What about assembled or rigged ships and cans?

A: Assembled or rigged ships:Yes. Cans: Preferrably no. We can ship assembled or rigged ships as long as they meet all of the other restrictions regarding volume and collateral. Assembled ships in courier contracts retain their insurance. We appreciate if containers are avoided as much as possible, as it increases the handling time of the contracts (due to the impossibility of forwarding these types of contracts to our out-of-corp freighter pilots). There is no need to use containers if the number of stacks of items are 200 or less. If you for some reason have to move a container, it will help us if you let us know in the description field of the contract.

 

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

Q7: Can you move a freighter for me?


A: Sometimes, yes. Ask in RF Freight if there are someone available for this. Not all our pilots are able or willing to do this, as it depends on the freighter skill the pilot has, and the available collateral.
To move a freighter, you will have to set up an exchange contract with the pilot willing to do the job. In the description field, you must put the station name you want the freighter delivered to. When the pilot has completed the job, the pilot will set up an exchange contract back to you. In general we request that the collateral should be maximum 90% of the Jita sell price. The reward will be added to the exchange contract the pilot sets up to you (collateral + reward). For regular freighters, the reward is equal to what the trip calculator says for the distance.

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

Q8: How long will it take? 

 

A: Most of the time, we deliver contracts in 24 hours or less. Often we do it much faster, but we can't guarantee that. During periods with extremely large queues (Kraken), it may frequently take up to 48 hours. During Chtulhu, some contracts may take more than 48 hours to complete. You can get more information about our completion time statistics by looking at our service status page. See Q13 for information about how we prioritize pickups.

 

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

 

Q9: Do you do rush jobs?

 

A: Yes! Red Frog Freight now offers a rush delivery option. Click the “Rush” link from the regular trip calculator to get a quotation and further instructions, or go to http://red-frog.org/rush.php directly.  

 

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

   

Q10: Will you do my math for me?

 

A: Ryomanni already has! The trip calculator will calculate the price for you and give you complete instructions for setting up the contract. 

 

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

 

Q11: How do I setup a trip with multiple pickup stations?

 

A: In July 2012 the multi-pickup service was discontinued. You can use the standard trip calculator to create individual courier contracts. 

Q12: What do the levels on the Queue really mean?

 

A: They are a rough indicator of how many total contracts are in the queue. It doesn't tell you much about wait times, but it should give you an idea of how busy we are overall. The less busy we are the more likely we'll get to your contract quickly. See Q13 for more information about how we work the queue.

 

Queue Status and number of contracts outstanding: 

We now have a new, online queue indicator as well:

Figure. Sample of our queue indicator, actual numbers will vary

It is visible from our trip calculator, and gives you more up to date information than what we are capable of doing in the channel. The numbers are updated once per 15 minutes, and shows how many contracts we have outstanding and in progress at any given time.

 

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

 

Q13: How do you prioritize contracts?

 

A: We try to handle the oldest contracts first. However, we try to handle the whole queue as efficiently as we can. That means we look to see where the oldest contract is located and then try find a contract or set of contracts that will take us closer to the oldest contract. If there aren't any, a pilot might simply take the next closest one if they are too far away from the oldest. That's because long AFK trips take several hours, and its better for the overall queue to clear as many contracts as possible in the shortest amount of time.

 

Here are some very general things that affect how we work the queue, but they are not guarantees of any kind:

 

1. The majority of contracts go into or out of Jita, which means Jita outbound contracts tend to get picked up more quickly.

 

2. Jita outbound contracts to other hub systems or to systems along the main trade routes (i.e. routes from hubs to Jita) tend to get picked up more quickly.

 

3. Contracts that are close to Jita, hub systems, and the main trade routes tend to get picked up more quickly.  

 

4. Red Frog pilots love round trips. These are picked up pretty quickly.

 

5. Large numbers of very long-distance, one-way trips to out-of-the-way systems (e.g. Jita to Zinkon) tend to take a little longer to complete as a group. This is because after the delivery the pilot is in the middle of nowhere and there aren't any other nearby contracts for the return trip.

 

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

Q14: How are donations to Red Frog Freight handled?

A: Donations can be issued as part of a contract reward, by setting the reward on the contract higher than the reward shown in the trip calculator, a donation can be given directly to a pilot via the give money option, or it can be given to the corporation Red Frog Freight. Donations given over contracts, or directly to pilots are called tips, and are kept by the pilots, unless it is clear that a typo in the reward has been made.

From November 1st, 2011, we started a new bonus scheme for our pilots. All donations received to corp (both internal and external donations) will be distributed to pilots, based on points they receive for doing the oldest contracts in the queue. This is a way you as a customer can influence the age of the queue by providing donations to the bonus-pool that gets distributed at the end of each month.

You can cut this short by going straight to the trip calculator. Otherwise, keep reading.

 

Q15: I have X million m3 of mixed minerals to move Y jumps. How can I set up my trips to minimize my costs?

 

A: You're in luck! The Optimal Mineral Calculator can do it for you! You can make a copy for yourself, or just change the numbers in the yellow cells.

 

If you haven't used the trip calculator already, now is the time. The remaining information is not directly related to pricing or courier contracts.

Q16: I don't have enough contract slots! How can I increase the number of contract slots?

A: If you do not need to set up more than a couple of contracts, training contracting (requires social I) to level 1 should do. For each level of contracting, the number of contract slots increase by 4 to a maximum of 21. You can also set up contracts to us through one or more alts. If you need to set up massive amounts of contracts, we recommend doing it from a corp (you will have to have an office at the pickup location or the goods must be in the delivery hangar).

The skill you want trained to do contracts from your corporation is corporation contracting (requires contracting IV). For each level of corporation contracting, the amount of contracts you can set up from your corporation increases by 10 to a maximum of 60. Since your goods will appear in the delivery hangar and not your personal hangar, it is imperative that you either trust those in your corp with access to the delivery hangar or that you use your own, personal corporation to set them up.

 

Q17: You picked up my contract, but now it is expired/overdue/failed. What's going on?

A: This happens very rarely, but it can occur from time to time. Contracts will go overdue if the pilot has used more time than the completion time set in the contract.  The pilot can still complete the contract, even if it is overdue. Contracts will only show as failed if the pilot has clicked the fail button on the contract.

If a pilot knows in advance that he won't complete the contract before the completion time runs out, then he will contact the client and explain. If you have not been contacted by the pilot and the pilot is not online, contact one of the directors of Red Frog Investments (Locin Weeda, Ryomanni) or Red Frog Freight (Yet Another WeEda, Red Frog Rufen, ).  There are many reasons a contract might go overdue: the pilot forgot to hit the 'Complete' button on the contract before he logged off, real life issues, internet connection problems, or a suicide gank. If you contact one of the directors, he can investigate and help you resolve the situation. 

If the contract is overdue, the pilot has not contacted you, and the directors were not able to help you resolve the issue to your satisfaction, you can claim the collateral. When the pilot comes online, he will set up an item exchange contract with the collateral as the price of your package. Delivery fees are waived. 

If a contract is failed (which happens very rarely), it may be due to a suicide gank, a misclick or in the worst case scenario, a theft. A director may help you investigate what happened. In the case of a misclick, the pilot will attempt to contract the contents back at a location of your choice, for the price of the collateral. Delivery fees are waived. In the two other cases, you will only receive the collateral you put on the contract (see Q4). The collateral is paid out the moment the pilot clicks on the fail button. Please contact a director if you are unsure about why one of our pilots have contracted goods to you. 

Q18: You have not picked up my contract, and it has now expired? What is going on?

A: When a contract that has not been picked up shows as expired, it means the contract did not get picked up in time by one of our pilots. 

 

If you follow the recommended expiration times on our site, this will usually not be a problem. When a contract has been in our queue longer than the expiration time set by the client, Red Frog Freight are not allowed to claim the contract anymore. If this is the case, you should delete the contract and decide whether you want to set the goods up again as a new contract or not.  When you delete a contract set up by you personally, the goods will return to your hangar. If you delete a contract you have set up on behalf of your corporation, it will return to the delivery hangar.

  

Q19: Do you have a mailing list?

 

A: Yes. The mailing list is called RF Freight. We post notifications about war decs, reduced service, new prices, updates to our website, and other news. Queue status changes are only posted in our channel, not to the mailing list. When you join the mailing list you get a welcome mail with the links to this FAQ, our trip calculator, and our Eve-O thread.

Q20: YARR!! We're pirates! Give us your ISK or we'll kill all your freighters!

 

A: Yawn. We have been wardecced many, many times, and it has little to no effect on our ability to operate. All branches of Red-Frog use low-skilled contract alts inside corp, combined with out-of-corp freighter alts.  At most you will be able to pad your killboard with some low-skilled alts in rookie-ships. See Q21

Q21: How do you manage to operate during wars?

 

A: As in peace, we use out-of-corp freighter pilots. An in-corp alt accepts contracts and then passes them to the out-of-corp pilot. The out-of-corp pilot transports them and then passes them back to the in-corp alt who completes them. 

 

Q22: We suspect Red Frog Freight is moving goods stolen from us by a corp thief. Can we get the goods back?

A: No, most likely not. While we do feel sympathy  for your loss,  we are not going spend time to investigate claims about theft or other criminal activities. As long as a contract is set up according to our terms of service, we will do the utmost to deliver the contract as agreed when we accepted the contract. 

Q23: How much business do you get?

 

A: A lot! This year we have completed up to 23,000 courier contracts per month. For up-to-date statistics, check out http://red-frog.org/status.php

 

Q24: How many freighter pilots do you have?

 

A: It varies from day to day. Typically we have 60 to 80 active during a 24-hour period. During a period of one week, we have around 100-150 pilots active. The total number of members who can fly a freighter is much larger (200+ or so), but many are busy with other industrial and RL pursuits.

 

Q25: Are you recruiting?

 

A: Check channel Profit and our recruitment page. We will post whether or not recruitment is open.  You must meet our minimum requirements to be considered for recruitment as a freighter pilot. 

Minimum requirements:

Please keep recruitment chat out of the RF Freight channel.  The m@gic word is weinerschnitzel.