Red Frog Freight - 2015 Annual Activity Report


Previous annual reports

Published April 14th, 2016

Prepared by Spicy Frog, CEO of Red Frog Freight

Red Frog Freight’s mission is to provide fast and affordable delivery of any volume of freight. Commonly referred to as just “Red Frog” or “RF”, its logistical divisions comprise three operational corporations:

RF’s financial division is,

Stats summary (all divisions)

Division Contracts issued Contracts completed Contracts deleted Contracts failed
RFF 149,028 139,758 8,837 382
BFL 13,300 11,494 1,779 22
BFF 5,564 5,137 422 5
Total 167,892 156,389 11,038 409

 

Division Total rewards (includes tips) in (M)illions isk Total tips in M isk Total collateral in M isk
RFF 2,727,509 193,557 118,192,976
BFL 2,792,107 57,157 34,198,402
BFF 502,199 10,309 17,675,142
Total 6,021,815 261,023 170,066,520

Annual comparison (all divisions)

  2015 2014 Growth
Contracts (completed) 156,389 247,948 -36.9%
Rewards (in M isk) 6,021,815 5,703,343 5.6%
Tips (in M isk) 261,023 293,277 -11.0%
Collateral (in M isk) 170,066,520 242,020,600 -29.7%

 


Summary of Red Frog Freight

  2015 2014 Growth
Contracts (completed) 139,758 221,333 -36.8%
Volume (in M(illions) m3) 32,316 60,952 -46.9%
Jumps (completed) 1,883,479 2,786,739 -32.4%
Reward (in M isk) 2,727,509 2,475,221 10.1%
Tips (in M isk) 193,556 216,937 -10.7%
Collateral provided (in M isk) 118,192,975 177,576,944 -33.4%

Contracts

RFF contracts completed in 2015 was far fewer than were completed in 2014. The total rewards increased.

Rush Contracts

RFF provides high sec rush service since February 9, 2014.

Rush pricing at the start of 2015 was 6 times the regular RFF rate. On July 29th the rate multiplier was reduced to 4 times the RFF rate.

Overdue contracts are those that took more than four hours from acceptance to completion, on which the customer is refunded the reward. Rush contracts for 2014 are only from February 9 to December 31, not for an entire year.

  2015 2014 Growth
Total rush contracts completed 1,664 1,846 -9.8%
Contracts completed overdue 25 26 -3.8%
Total rush rewards (in M isk) 152,793 122,128 25.1%
Average time to be accepted 17 minutes 54 seconds 17 minutes 17 seconds -37 seconds
Average delivery time* 1 hour 10 minutes 1 hour 6 minutes -4 minutes
Average time per jump* 8 minutes 22 seconds 8 minutes 48 seconds +26 seconds
Quickest delivery 3 minutes 18 seconds 3 minutes 59 seconds -41 seconds

* Accepted to Completed, not including overdue contracts

Completion time statistics

Red Frog Freight tries to complete contracts as quickly as possible; within 24 hours after date issued is our goal, but this is not always possible due to various reasons. We ask customers to issue contracts with 3 days to accept and 1 day to complete, and usually RFF delivers well within these parameters.

Out of the 139,758 contracts completed by RFF in 2015, about 85.1% of the contracts (118,998) were completed within 24 hours after a contract was issued. 97.5% of the contracts (136,210) were completed within 48 hours after a contract was issued.

The median time from contract issue to contract completion was about 7 hours and 32 minutes. This is 24 minutes faster than the 7 hours and 56 minutes median delivery time set in 2014.

Year 2015 N Mean time Std dev Median time
Issued to accepted 139,758 8 hours 59 min 12 hours 3 min 3 hours 40 min
Accepted to completed 139,758 3 hours 9 min 3 hours 46 min 1 hours 42 min
Issued to completed 139,758 12 hours 9 min 12 hours 46 min 7 hours 32 min

Customers

The number of unique customers is slightly fewer than last year. RFF remains as the largest hauling service corporation in EVE.

  2015 2014 Growth
Unique customers 19,336 26,142 -26.0%
Unique corporations 8,013 10,590 -24.3%

Top 10 individual customer contract counts (completed), issued by an individual

Individual Contracts (completed) Rewards (M isk)
Individual 01 2,132 48,504
Individual 02 1,424 19,312
Individual 03 927 5,174
Individual 04 900 20,210
Individual 05 742 3,952
Individual 06 709 5,937
Individual 07 709 24,612
Individual 08 597 7,649
Individual 09 578 10,060
Individual 10 509 11,041

Top 10 corporate customer contract counts (completed), issued by a corporation

Corporation Contracts (completed) Rewards (M isk)
Corporation 01 2,403 14,237
Corporation 02 1,014 21,137
Corporation 03 639 3,577
Corporation 04 487 9,604
Corporation 05 479 1,881
Corporation 06 437 3,348
Corporation 07 413 8,868
Corporation 08 410 7,369
Corporation 09 408 8,768
Corporation 10 404 8,555

Failed contracts

During 2015 Red Frog Freight failed 382 contracts, representing about 0.27% of all contracts. The percentage of failed contracts is up by 145% as compared to 2014 when the percent failed was 0.11%.

Recruitment and retention

Our hauling service is made possible by lots of pilots. Since December 2011, RFF uses a standardized recruitment application form, and these statistics are based on that system. Total applications are up modestly this year.

  2015 2014 Growth
Applications received 463 401 15.5%
Pilots accepted (approximate) 249 247 0.8%
Unique RFF contractors 560 666 -15.9%

 

 


Summary of Black Frog Logistics

Contract numbers are separated with regards to security status: contracts with both origins and destinations (high to high) are separated, and these are further subdivided into service to contiguous high sec and to sevice including high sec island solar systems.

Overall, contracts completed decreased this year. Significant changes also include a decrease in service to low sec, and a similar sized decrease in service to null sec.

BFL pilots may travel long distances. The longest contract was 75 lightyears from start to finish, starting from Perrigen Falls and ending in Fountain!

  2015 2014 Growth
Contracts (completed) 11,494 19,226 -40.2%%
  High sec contracts (contiguous and high sec island) 809 1,583 48.9%%
      High sec contracts (contiguous) 226 162 39.5%
  Low sec contracts 6,860 10,757 -36.2%
  Null sec contracts (NPC null and outposts) 3,825 6,886 -44.5%
      Outpost contracts 1,091 2,257 -51.7%
Volume (in M m3) 2,315 3,798 -39.0%
Lightyears 213,239 368,503 -42.1%
Reward (in M isk) 2,792,107 2,821,643 -1.0%
Tips (in M isk) 54,212 62,442 -13.2%
Collateral provided (in M isk) 34,198,401 39,138,793 -12.6%

Outposts service

From about November 2014 to January 2015 outposts service was suspended due to war.

  Contracts to outposts completed
January 2015 0
February 2015 135
March 2015 201
April 2015 158
May 2015 81
June 2015 86
July 2015 70
August 2015 57
September 2015 53
October 2015 109
November 2015 55
December 2015 86
Total 1,091

Completion time statistics

This year, Black Frog improved on its delivery times: Median issued to completed time was 47 minutes faster compared to last year.

2014 N Mean time Std dev Median time
Issued to accepted 19,226 10 hours 35 min 15 hours 1 min 4 hours 41 min
Accepted to completed 19,226 7 hours 20 min 13 hours 2 min 2 hours 33 min
Issued to completed 19,226 17 hours 55 min 20 hours 7 min 11 hours 11 min

Recruitment and retention

Black Frog pilots are almost invariably recruited from Red Frog Freight.

  2015 2014 Growth
Unique BFL contractors 120 156 -23.1%

Failed contracts

During 2015 Black Frog Freight had a total number of 22 failed contracts, about 0.19% of the completed contracts. This is a reduction from last years' 0.24% of contracts failed.

 

 


Summary of Blue Frog Freight

Total 2015 2014 Growth
Contracts 5,137 7,389 -30.5%
Volume (in M m3) 1,410 2,025 -30.4%
Jumps 76,863 100,989 -23.9%
Reward (in M isk) 502,198 406,479 23.5%
Tips (in M isk) 10,308 13,898 -25.8%
Collateral provided (in M isk) 17,675,142 25,304,863 -30.2%

Completion time statistics

2014 N Mean time Std dev Median time
Issued to accepted 7,389 4 hours 24 min 7 hours 27 min 1 hours 30 min
Accepted to completed 7,389 2 hours 56 min 4 hours 25 min 1 hour 33 min
Issued to completed 7,389 7 hours 21 min 9 hours 4 min 4 hours 13 min

Failed contracts

During 2015 Blue Frog Freight had a total number of 5 failed contracts, about 0.09% of the completed contracts.

 

 


Summary of White Frog Insurance

White Frog Insurance is the private financial arm of Red Frog. It provides new ships and isk when a pilot loses a shipment (within strict rules). Transactions in pilot's accounts are recorded in their "web wallet", allowing deposits, contract tax / insurance premiums, and bonuses from the star points program to be completed without relying entirely on in-game mechanics.

A basic overview of White Frog financials follows. This comes from the corporation wallet journal and from the web wallet transactions.

Contract tax levied (in M isk) -248,461
Insurance deposited by pilots (in M isk) 235,349
Maximum insurance rate 15%
Minimum insurance rate 5%
Average insurance rate 8.8%
Isk paid in star points program (in M isk) 42,965
Donations to RFF for star points program / insurance (in M isk) * 65,687
* (includes two large donations of 39 bil and 20 bil, respectively, a big thanks to those generous benefactors!)

Reimbursed freighters

  Fenrir 94
  Providence 23
  Charon 35
  Obelisk 33
Total ships reimbursed 185
Approximate value (in M isk)* 240,500
Concord payouts to pilots (in M isk) 114,597
* (assuming 1,350 M isk median cost per freighter)

Insurance rates by month (average)

Jan 2015 5.0%
Feb 2015 5.0%
Mar 2015 5.0%
Apr 2015 5.0%
May 2015 5.0%
Jun 2015 5.7%
Jul 2015 15.0%
Aug 2015 15.0%
Sep 2015 15.0%
Oct 2015 15.0%
Nov 2015 14.7%
Dec 2015 10.0%

 

 


Thank-you and looking forward to 2016

On behalf of all frogs, we would like to thank all our customers for their continued patronage.

Directors and managers would like to thank the hundreds of pilots in all the frog corporations for making these results possible.

 

 


Appendix A: Notes on Data Collection

All contract data for years 2012, 2013, 2014, and 2015 was harvested via the EVE API. Most numbers are based on the dateIssued of each contract, and not on the dateAccepted.

If “base rewards” are mentioned anywhere, they represent the reward as calculated by the Red Frog web calculator at the time of contract issue. Therefore, when price increases were rolled out, the new base reward was stored along side that contract.

Appendix B: RFF raw data

Coming soon™